Operator Assisted Teleconferencing
Operator Assistance for Conference Calls and Tele-Events
For more complicated, high profile, or larger telephone conference calls we offer
MeetingCenter Services. The MeetingCenter features conference support specialists
who will gather participants online, perform a roll call, introduce the speaker(s),
and offer help during the call. Making a reservation is simple. Just dial your reservations
number and provide us with your ‘Owner Number’. One of our reservation specialists
will walk you through the process and answer any of your questions. Here are just
a few of the premium features available in the MeetingCenter:
- Call Notification
Provide us with the names and telephone numbers of your participants
and an Operator will notify them of the details of the upcoming conference. Call
notification ensures that participants are aware of the call and gives your conference
an air of importance.
Give your conference participants the VIP treatment. Dial-out delivers
your conference calls to your participants rather than requiring them to dial into
the call. You provide us with the names and telephone numbers of your participants
and an operator will make sure they join your conference.
- Roll Call/Announce
An operator announces participants’ names when they join the conference,
letting everyone know who is on the call.
- Conference Lock
You can prevent additional participants, even the Operator, from
joining the conference by pressing a command on your telephone keypad. Conference
Lock gives you the freedom to discuss confidential information in a secure environment.
everyone know who is on the call.
- Communication Line Speak with an operator outside of the main
conference to convey behind the scenes information, orchestrate guest speakers or
give timing cues. A Communication Line makes it easier to manage a large conference.
- Fax/Email Broadcast
Send pre- or post-event documents to all of your guests simultaneously
via fax or email. Fax/Email Broadcast guarantees that all of your participants receive
your information before and /or after a conference.
- Custom Script
Craft a special message for a welcome statement, Q&A session
and/or closing comments. Your script is read by the Operator during your conference.
Custom scripts offer you another way to personalize your call.
- Group Mute/ Un-mute
You can silence all participant lines by pressing a keypad command
on your telephone or by an giving an instruction to your operator. Group Mute/Un-Mute
helps reduce background noise and limits interruptions during your conference.
- Question & Answer Session
Give your participants the opportunity to ask questions during the
conference. Participants indicate that they have a question using their telephone
keypad, while the operator manages the question queue in a professional and orderly
- Facts Complete
When requested, an operator will collect the name of each participant
plus up to two additional pieces of information before joining them to the conference,
. The information will be sent to you via fax or email along with on-the-line times
for each participant.
- Password/Pass Code
At your request participants can be required to provide the Operator
with a pre-determined word or code to join the conference. You determine the Password/
Pass Code before the start of the conference. Password/Pass Code restricts attendance
and heightens security.
- Digital Replay
A digital recording of your call can be made available for anyone
who was unable to attend it live or would like to listen again. It is available
via a toll free number for easy, 24/7 access. security.
Receive a written record of what was said during the conference.